POPIA Compliance

Our commitment to protecting your personal information under South Africa's Protection of Personal Information Act

Our Commitment

Herbst Group (Pty) Ltd is committed to complying with the Protection of Personal Information Act 4 of 2013 (POPIA). We recognize the importance of protecting your personal information and respecting your privacy rights.

Key POPIA Principles We Follow

Accountability

We take responsibility for the personal information we process and have appointed an Information Officer to oversee compliance.

Processing Limitation

We only collect personal information that is necessary for a specific, lawful purpose with your consent or other lawful basis.

Purpose Specification

We clearly define and communicate why we collect your personal information and only use it for those stated purposes.

Further Processing Limitation

We do not process personal information for purposes incompatible with the original collection purpose.

Information Quality

We take reasonable steps to ensure personal information is complete, accurate, and not misleading.

Openness

We are transparent about our information practices through this page and our Privacy Policy.

Security Safeguards

We implement appropriate technical and organizational measures to protect personal information.

Data Subject Participation

We respect and facilitate your rights to access, correct, and delete your personal information.

Your Rights

Under POPIA, you have the right to:

Be notified when your personal information is collected
Know whether we hold personal information about you
Request access to your personal information
Request correction of your personal information
Request deletion of your personal information
Object to processing of your personal information
Not be subject to automated decision-making
Lodge a complaint with the Information Regulator

How to Exercise Your Rights

To exercise any of your rights under POPIA, you can:

Email our Information Officer at privacy@herbstgroup.io
Write to us at the address below
Call us at +27 10 158 4336

We will respond to your request within a reasonable time, which will not exceed 30 days from receipt of your request.

Frequently Asked Questions

What is POPIA?

The Protection of Personal Information Act 4 of 2013 (POPIA) is South Africa's data protection law. It regulates how organizations collect, process, store, and share personal information of individuals.

What are my rights under POPIA?

Under POPIA, you have the right to: access your personal information, request correction of inaccurate data, request deletion of your data, object to processing, restrict processing, receive your data in a portable format, and withdraw consent.

How do I submit a data subject request?

You can submit a data subject request by contacting our Information Officer at privacy@herbstgroup.io. We will respond to your request within a reasonable time, not exceeding 30 days.

Does Herbst Group use cookies?

We use only essential cookies required for the website to function. Any non-essential cookies require your explicit opt-in consent. We use privacy-friendly analytics (Plausible) that does not use cookies.

How long do you keep my personal information?

Retention periods vary: contact form submissions are kept for 3 years, client records for 7 years after engagement ends, and marketing communications until you unsubscribe.

Contact Our Information Officer

Information Officer
Herbst Group (Pty) Ltd
Suite E106, Midlands Office Park East
1 Mount Quray Street, Midlands Estate
Olifantsfontein, 1682
South Africa

Email: privacy@herbstgroup.io
Phone: +27 10 158 4336

Information Regulator

If you believe your personal information has been processed in violation of POPIA, you may lodge a complaint with the Information Regulator:

Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001

P.O. Box 31533, Braamfontein, Johannesburg, 2017

Email: enquiries@inforegulator.org.za
Complaints: POPIAComplaints@inforegulator.org.za
Website: www.justice.gov.za/inforeg/